UI/UX Designer Expired


We are looking to add a UX/UI Designer to our team on a fixed term basis for 6 months. The Designer will be responsible for creating and sharing designs for a new customer service platform that will be used to support Customer Service Agents in effectively and efficiently answering queries.


This platform will be expanded over time to support other key processes such as claims assessment. A list of requirements, prioritised by the business, will be developed over time. This role will form part of the core team delivering the prioritised list.


What you will do:

  • Understand business requirements for service platform and translate those into designs for the User Interface
  • Create UX artefacts such as sketches, wireframes, customer journey maps, user flows and interactive prototypes
  • Define the visual style and position relative to design guidelines
  • Iterate designs based on feedback to produce production-ready products
  • Manage end-to-end design process from discovery to go live
  • Ensure digital product journeys are on brand, compliant and optimised
  • Demonstrate understanding of market, technological, industry trends, user-centred design principles and research methods


The ideal candidate

  • Proven work experience in UX design
  • Innovative and collaborative
  • Ability to work in an agile environment with multidisciplinary teams
  • Proven track record of delivery UX solutions that enhance business KPIs
  • Comfortable and confident in managing stakeholder expectations
  • Working in a global environment (agency and/or client side)
  • Have excellent communication skills including facilitations



Job Date

05 Jul 2020


UX Designer

Location   Remote Work

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